Question 1

How much is the shipping cost?

Answer

Shipping costs vary from country to country, once you have entered your full address, the cost is calculated in real time and is shown on the checkout page, as is the expected delivery date. After the purchase, once the product is shipped, you will receive the track number from the courier, in order to monitor your shipment online.

Question 2

Can I ship to an address other than mine?

Answer

Yes, on the checkout page after entering your billing information, ticking:

“send to a different address?”

Question 3

What payment methods are accepted?

Answer

You can pay securely through Paypal or credit card even if you do not have a Paypal account.

Question 4

Do I have a right of withdrawal?

Answer

You have 14 days to request a return or refund, please see the terms and conditions for details

Question 5

Where can I find my track number?

Answer

Once your order is completed, you will receive an email from the courier which will communicate the track number and the link where you can track your shipment.

Question 6

Where can I find my invoices?

Answer

In the “My account” section, go to the “orders” item, you will find the “invoice” table

MB SHOP
Customer Service

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MB SHOP Customer Service

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MB SHOP
Customer Service